FAQ Travipak: Common Questions About Products & Shipping

At Travipak, we understand that our customers may have various questions, and we’re here to help. Whether you’re curious about shipping options, returns, or product warranties, our FAQ Travipak page provides clear answers to common inquiries. Moreover, we’ve organized this page into helpful sections, ensuring you can easily find the information you’re looking for. So, feel free to explore the details below, and if you need further assistance, don’t hesitate to reach out to our customer support team.

Shipping & Delivery

What are my shipping and delivery options?

We offer various shipping options, including standard and express shipping. A third-party supplier may manage our inventory and be responsible for shipping your products.

What are the shipping fees?

Our shipping rates vary based on the weight of your order. For standard shipping, fees range from ₹ 70 for packages up to 0.5 kg to ₹ 700 for packages between 15 and 20 kg, with an additional ₹ 100 per kg for packages over 20 kg. For express shipping, fees range from ₹ 150 for packages up to 0.5 kg to ₹ 2000 for packages between 15 and 20 kg, with an additional ₹ 200 per kg for packages over 20 kg.

What are the estimated delivery times?

– Standard Shipping: 7-12 business days
– Express Shipping: 4-6 business days
Orders are processed and shipped within 1-2 business days.

How are shipping costs calculated?

Shipping costs are calculated based on the greater of actual weight or dimensional weight. Dimensional weight is determined using the formula: (Length x Width x Height) / 5000. When placing an order, the shipping fee will be determined based on the higher value between the actual weight and the dimensional weight of your package.

Do you deliver internationally?

No, we do not offer international shipping.

Are there any shipping restrictions?

– We do not ship to P.O. boxes or APO/FPO addresses.
– Certain large or bulky items may have additional shipping restrictions.

What happens if my order is delayed?

If delivery is delayed, we will notify you as soon as possible and provide a revised estimated delivery date.

How can I track my order?

Once your order is shipped, you can track its status by visiting “My Account Orders” and clicking on the “Track” button.

Returns and Refunds – FAQ Travipak

What is the return period for Travipak products?

You can return your Travipak product within seven (7) days of the purchase date.

What condition should the returned items be in?

All returned items must be in new and unused condition, with all original tags and labels attached.

How do I start the return process?

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. Follow the instructions provided in the email.

What should I include with my return?

Include the item in its original condition and packaging, proof of purchase, all original accessories, tags, and labels, and the RMA number.

Where do I send my return?

Mail your return to the following address:
Travipak Attn: Returns RMA # New Bahadur Chand Colony Near Girda Wala Peer Karnal, Haryana 132001 India

Who is responsible for return shipping charges?

You are responsible for all return shipping charges. We strongly recommend using a trackable method to mail your return.

How long does it take to process a refund or exchange?

Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Can I return sale items?

Sale items are final sale and cannot be returned.

Warranty – FAQ Travipak

How long is the warranty period for Travipak products?

All Travipak products come with a 1-year warranty from the date of purchase.

What does the warranty cover?

The warranty covers manufacturing defects such as broken or malfunctioning zippers, torn or frayed fabric, detachment or failure of straps, handles, or buckles, seams that come apart, defective clips, buckles, or hardware components, failure of waterproof materials or coatings, significant color fading, and structural components like frames that break or deform without excessive force.

What is not covered under the warranty?

The warranty does not cover normal wear and tear, accidental damage, neglect or improper care, alterations or unauthorized repairs, and cosmetic damages that do not affect the functionality of the product.

How can I claim the warranty?

To claim the warranty, customers must provide an invoice and register the product on Travipak’s official website, travipak.com. To submit a warranty claim, fill out the online form or email us at [email protected] with a description of the issue and accompanying photos.

What resolution options are available for valid warranty claims?

We offer repair services for valid warranty claims. In certain conditions, replacements may be provided.

Are there any limitations to the warranty?

The warranty is only valid for the original purchaser and is limited to claims within India. It does not cover products used commercially, received as part of promotions or giveaways, or exposed to extreme conditions.

Can I get an extended warranty?

Yes, customers can avail an extra 1-year extended warranty by completing product registration on our website www.travipak.com within 3 months of purchase.

What are the customer’s responsibilities regarding the warranty?

Customers are required to follow care instructions provided with the product, register the product on travipak.com, and are responsible for shipping charges to send products for warranty claims. Travipak will cover shipping costs for returning repaired or replacement products if the claim is genuine and meets warranty criteria.

We hope the answers in this FAQ Travipak page have been helpful in addressing your inquiries. Our goal is to provide you with clear and concise information to make your experience with Travipak as smooth as possible. However, we recognize that each customer’s journey may involve specific questions or concerns that might not be covered here. That’s why we encourage you to reach out to our customer support team for personalized assistance. Whether it’s about shipping, product usage, or anything else, we are here to ensure you have the answers you need.

At Travipak, customer satisfaction is at the heart of everything we do. We believe in going beyond just selling a product – we want to make sure that you have all the support and resources to get the most out of your purchase. This includes our easy-to-navigate product registration process, which provides you with added benefits such as extended warranties and access to exclusive offers. By registering your product, you’re not only securing its warranty but also ensuring faster service for any future inquiries or claims.

Additionally, if you have any feedback, we would love to hear from you. Your suggestions help us improve and continue to provide the best service possible. We are committed to constantly improving our products and services to better meet your needs. We also invite you to explore our other pages, including product guides and additional resources, where you can find useful tips and recommendations for enhancing your Travipak experience.

Thank you for visiting our FAQ page. We appreciate your trust in Travipak, and we’re excited to be a part of your travel journey. If you have further questions, remember that we are just a message away and happy to assist in any way we can. Keep an eye out for any future updates or new products, and don’t forget to register your product to enjoy the many benefits available to you.

We look forward to helping you make your travels even more enjoyable with the reliable support and products that Travipak offers.